Privacy Policy of Pooyan Online
Pooyan Online respects the privacy of its customers and users. In order to provide secure and reliable services, process and deliver orders, and offer access to certain features of the website, we collect some information from users. This information is used solely for the purpose of providing accurate services, processing orders, and customer support.
During the purchase and order submission process, information such as full name, phone number, address, postal code, and email address is required. For corporate or organizational purchases, additional information such as national ID number and economic code may be requested. By providing this information, users confirm that the information is accurate and belongs to them. If incomplete or incorrect information is provided, Pooyan Online may request additional details to verify and confirm the order.
Users may provide the contact information of another person for order delivery. In such cases, Pooyan Online will use that information only for delivering the specific order and is not responsible for any other use of the provided information.
Collection of Technical and Analytical Data
To improve website performance, resolve errors, and enhance user experience, Pooyan Online may collect certain anonymous technical data, which does not identify users personally. This may include:
- Device type and operating system
- Browser type and version
- Website usage times and visited pages
- System performance and error reports
- IP address and network-related information for security purposes
This data is used solely for operational improvement and is not shared with unauthorized third parties.
Use of Cookies
Pooyan Online uses cookies to personalize user experience and offer more relevant product suggestions. Users may disable cookies through their browser settings, although some website features may not function properly as a result.
Emails and SMS Notifications
Pooyan Online may send emails or SMS messages to users regarding order status updates, new services, promotions, and offers. If users prefer not to receive such messages, they may unsubscribe through their user account settings.
Please note that Pooyan Online sends SMS messages only from following official numbers 10006000400300 - 09810004347. Any message received from any other number claiming to represent Pooyan Online is considered fraudulent, and we request that users inform us if such messages are received.
